FIELD NOTE: Predictive Apps

NewImage

Mike Gualtieri (Forrester) believes that “developers are stuck in a design paradigm that reduces app design to making functionality and content decisions based on a few defined customer personas or segments.”

The answer to developing apps that dazzle the digital consumer and making your company stand out from the competition lies in what Gualtieri calls Predictive Apps. Forrester defines predictive apps as: 

Apps that leverage big data and predictive analytics to anticipate and provide the right functionality and content on the right device at the right time for the right person by continuously learning about them.

To build anticipatory, individualized app experiences, app developers will use big data and predictive analytics to continuously and automatically tune the app experience by:

  • Learning who the customer (individual user) really is
  • Detecting the customer’s intent in the moment
  • Morphing functionality and content to match the intent
  • Optimizing for the device (or channel)


Categories: Field Note, Predictive/Prescriptive

Tags: ,

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: